Privacy Policy

SureMandarin provides Chinese language learning, cultural education, course consultation, membership, and related digital services. The organisation responsible for your information is SureMandarin. Please contact us at info@suremandarin.com for privacy questions or requests.

We may collect account information such as your name, email address, country, preferred language, and password credentials. We may collect information you submit through course consultations, newsletters, support requests, and membership forms.

When you make a payment, payment details are processed by the selected payment provider. We receive limited transaction information such as payment status, plan, currency, and transaction reference, rather than your full card details.

We may also receive technical information such as device type, browser, approximate location, IP address, cookies, and pages or features used.

We use information to create and secure your account, provide courses and learning services, respond to enquiries, process memberships and payments, send requested communications, improve the website and learning experience, prevent abuse, and meet legal obligations.

We send marketing messages only where permitted and provide an unsubscribe or opt-out option.

We may share information with service providers that help us host the website, operate Strapi, authenticate accounts, send email, process payments, provide analytics, or deliver the website and app. These providers may process information in countries other than your own.

We do not sell personal information. We disclose information when reasonably necessary to protect users, enforce our terms, respond to legal process, or protect our rights.

We keep information only for as long as reasonably necessary for the purposes described here, including account, payment, tax, dispute, and legal record keeping. We use access controls, encrypted connections, and other reasonable safeguards, but no online service can guarantee absolute security.

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or export personal information, and to withdraw consent where processing is based on consent. Contact us at info@suremandarin.com. We may need to verify your identity before completing a request.

Our services are not directed to children who cannot lawfully use them without appropriate consent. If you believe a child has provided personal information improperly, contact us so we can review and remove it where appropriate.

We may update this policy when our services, technology, or legal obligations change. The latest version will be posted on this page with its effective date. This is a general template and should be reviewed against the jurisdictions in which SureMandarin operates before production launch.